If you need help with your account, withdrawals, payment methods, bonus balance or free spins, our support team is ready to assist. We can handle registration, KYC checks, technical issues and questions about online casino, live casino, live betting and active promotions. For quick service use live chat or email and include your account ID to speed up verification and withdrawal enquiries; the team will respond clearly and professionally.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat 24/7; email replies typically within 2 business hours |
| General Enquiries | [email protected] - Billing, verification and policy queries |
| Affiliate Enquiries | [email protected] - Partnership, banners and tracking support; replies within 48 hours |
| Telephone | +44 20 7946 0328 - Calls handled by UK centre |
| Working Hours | Live chat 24/7; Phone Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred way to contact our team about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Please use a clear subject line and include up-to-date contact details so we can understand your request and get back to you without unnecessary delays.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. For simple account or payment questions we typically reply within 24 hours. More complex issues - such as detailed verification, security reviews or cross-border payment checks - may take several days to resolve depending on the case and required checks. We’ll keep you informed throughout the process.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Tell us what you like, what could be better, or any features you would like to see. Every message is reviewed by our team and used to improve the service and user experience. Send feedback via the help form or email [email protected] and we will review it promptly.